Thank you for choosing Valley Holiday. We are committed to ensuring the best travel experiences for our customers. Below are the terms and conditions governing cancellations, refunds, and returns:

1. Cancellations

1.1 Travel Packages

  • Cancellations must be made in writing and sent to info@valleyholiday.com.
  • Cancellation charges will apply based on the terms and conditions specified for each package at the time of booking.
  • Refunds will be processed within 10-15 business days after deducting applicable cancellation fees.

1.2 Hotel Bookings

  • Hotel cancellation policies vary by property and depend on the timing of the cancellation.
  • Refunds are subject to the hotel’s policy and approval, and processing times may vary accordingly.

1.3 Flight Tickets

  • Airline cancellation policies will govern flight ticket cancellations.
  • Service fees charged by Valley Holiday are non-refundable.

2. Refunds

2.1 Eligibility for Refund

  • Refunds are applicable only for cancellations made within the stipulated timelines.
  • Non-refundable services or packages are not eligible for a refund.

2.2 Processing Time

  • Refunds will be credited to the original payment method used during booking.
  • Processing times may depend on the nature of the service and payment gateway.

2.3 Exceptions

  • Special offers, promotional bookings, or discounted packages are non-refundable unless specified otherwise.

3. Contact Information

For any queries related to cancellations, returns, or refunds, please contact us:

Addresses:
Head Office: 322/20, Utility Building, M.G Road, Thrissur, Kerala
Branch Office: No: 266/240, Triplicane High Road, Triplicane, Chennai