Thank you for choosing Valley Holiday. We strive to provide the best travel and holiday experiences for our customers. Below are the terms and conditions for returns and cancellations:

1. Cancellations

1.1 Travel Packages

  • Cancellations must be made in writing and sent to info@valleyholiday.com.
  • Cancellation charges apply as per the specific package terms communicated during booking.
  • Refunds will be processed after deducting applicable fees within 10-15 business days.

1.2 Hotel Bookings

  • Cancellation terms depend on the hotel’s policy and the time of cancellation.
  • Refunds are subject to the hotel’s agreement and processing time.

1.3 Flight Tickets

  • Flight ticket cancellations are governed by the airline’s cancellation policy.
  • Service fees charged by Valley Holiday are non-refundable.

2. Refunds

2.1 Eligibility for Refund

  • Refunds are applicable only if cancellations are made within the stipulated time.
  • Non-refundable services or packages will not be eligible for any refund.

2.2 Processing Time

  • Refunds will be processed to the original payment method used during booking.

2.3 Exceptions

  • Special offers or promotional bookings are non-refundable unless specified otherwise.

3. Contact Information

For any concerns regarding returns, cancellations, or refunds, please contact us:

Address:
Head Office: 322/20, Utility Building, M.G Road, Thrissur, Kerala
Branch Office: No: 266/240, Triplicane High Road, Triplicane, Chennai

We value your patronage and aim to resolve all concerns promptly.